GLCCaaS is an IP-based contact centre suite that includes ACD, IVR, CTI, predictive dialing, call recording and a comprehensive set of administrative tools. An all-in-one cloud platform, GLCCaaS supports telephone, video, email, voicemail and web chat, enabling contact centres of any size to provide seamless customer acquisition, support and care. For many businesses, this will provide unprecedented opportunities to streamline operations, speed up implementation, and reduce integration, management and maintenance costs.

Customer experience management is handled in the contact centre, and has never been more important. The expectations and buying behaviours of today’s customers have changed, and the contact centre is the primary point of engagement between your company and your customers. A poor customer experience has a ripple effect that can quickly lead to weaker loyalty, lower sales, lost customers, fewer referrals, and damage to brand reputation.

As a cloud-based service, GLCCaaS provides attractive options for contact centre operations, and for organizations that until now faced significant cost and operational barriers to deploying robust contact centre solutions for their business. By migrating to the cloud, businesses can quickly raise their standard of service to keep pace with today’s challenging customer expectations. GLCCaaS provides an easy path for deployment, and as a SaaS-based model (Software as a Service), it’s an affordable option for any business to engage more effectively with their customers.