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GLCCaaS is an IP-based contact centre suite that includes ACD, IVR, CTI, predictive dialing, call recording and a comprehensive set of administrative tools. An all-in-one cloud platform, GLCCaaS supports telephone, video, email, voicemail and web chat, enabling contact centres of any size to provide seamless customer acquisition, support and care. For many businesses, this will provide unprecedented opportunities to streamline operations, speed up implementation, and reduce integration, management and maintenance costs.
Customer experience management is handled in the contact centre, and has never been more important. The expectations and buying behaviours of today’s customers have changed, and the contact centre is the primary point of engagement between your company and your customers. A poor customer experience has a ripple effect that can quickly lead to weaker loyalty, lower sales, lost customers, fewer referrals, and damage to brand reputation.
As a cloud-based service, GLCCaaS provides attractive options for contact centre operations, and for organizations that until now faced significant cost and operational barriers to deploying robust contact centre solutions for their business. By migrating to the cloud, businesses can quickly raise their standard of service to keep pace with today’s challenging customer expectations. GLCCaaS provides an easy path for deployment, and as a SaaS-based model (Software as a Service), it’s an affordable option for any business to engage more effectively with their customers.
Benefits of GLCCaaS
Flexibility and agility
Cloud financial benefits
Benefits of moving the Contact Centre to the Cloud
On a broader scale, cloud-based contact centre platforms provide many distinct benefits for your business.
Reduce operational costs, both for acquisition and ongoing support
Enable a predictable operating cost model
Pay your way and consume as your needs require
Increased agility and flexibility
‘Free Up’ IT resources for other needs and innovation initiatives
Scale more effectively, both for planned and ad hoc needs
Backup and disaster recovery in a cost-effective manner
GLCCaaS Eco-System – The Bigger Picture
What you can expect with GLCCaaS
Below are core business challenges that we have been addressing for our customers. We welcome the opportunity to discuss how we can do the same for your contact centre challenges.
Organizations need secure and flexible deployment options
Need higher service availability
Need simple access to enable remote working
Need readily available scalability during ‘spikes’
Can grow with business requirements
New era of ‘empowered and always-connected’ customers want a rich and consistent customer experience
Backup and disaster recovery in a cost-effective manner irrespective of communication channel
Interested in this product?
To set up a meeting, a demo or a tour of our facility.
Product sheet for full information
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