GLCloudConnect

What is GLCloudConnect?

GLCloudConnect is a cloud-first strategy that enables businesses to use technology to address today’s business challenges through a comprehensive cloud portfolio built around three distinct groups of applications: Communications, Outsourced Customer Care and Data Centre Hosting Services leveraging our own geo-redundant, fully certified Data Centre facility.

What makes GLCloudConnect stand out?

Each GLCloudConnect offering stands on its own to address your specific needs; our solutions are highly complementary and can readily be combined, at once or in phases over time. Whether your technology vision is about cloud migration, adopting new IP-based service, or embracing digital transformation, GLCloudConnect can be your ideal partner. By partnering with GLCloudConnect, you can level the playing field to compete against the largest competitors, and offer your customers innovative alternatives to the mainstream technology offerings.

Is this a Canadian Company? What about data sovereignty?

GLCloudConnect is 100% Canadian-owned, and our data centre infrastructure is entirely located in Canada. This is especially important if data sovereignty on the cloud is important to your business.

What is GLCCaaS?

GLCCaaS is an IP-based contact centre suite that includes ACD, IVR, CTI, predictive dialing, call recording and a comprehensive set of administrative tools. An all-in-one cloud platform, GLCCaaS supports telephone, video, email, voicemail and web chat, enabling contact centres of any size to provide seamless customer service, support and care.

What is GLSIP?

GLSIP has been developed to help businesses migrate from legacy telephony to VoIP and the multimedia world of Unified Communications (UC). GLSIP is an end-to-end solution that provides an array of new benefits that go above and beyond VoIP, while drastically reducing IT costs and resources.

What is GLUCaaS?

GLUCaaS™ is a hosted telephony service that allows businesses to transition from managing costly premises- based phone systems to having it run from the cloud. With GLUCaaS , you can seamlessly transition from your legacy, premise-based phone system; choose the features you need, at a cost that meets your budget and eliminate day to day IT management and administration costs and resources.

What is GLCSR?

Established in 1997, GLCSR is a 24/7 call centre servicing 10+ languages for calls, emails, chat and Facebook requests. We provide customer service for a wide range of our own products, and for external companies.

What is GL2Cloud?

GL2Cloud’s Markham based data centre delivers a comprehensive suite of colocation, virtual servers, dedicated servers and managed services. It employs the strictest security through the two Tier 3 Standard, PCI, SOCII Type II Compliant, data centres it owns and operates - our primary Data Centre is in the heart of Markham, and our geo-redundant second Data Centre resides in Montreal.

How do you bundle products/services?

We have divided our products/services into three distinct groups of applications: Communications, Outsourced Customer Care and Data Centre Hosting. Our services can be bundled together or can be separately consumed in whatever model makes sense for your business and your budget. Whether you require flexibility and cost efficiency for your telephony, contact center, outbound, call handling capabilities, or for quality management, our solutions are scalable in deployment, size, complexity and integration options, to ensure successful and effortless interactions, whatever your budget.

Telephony

IP TV

Solutions