GLCloudConnect

ABOUT US

For the past 27 years, our parent company Group of Gold Line (GL) has been offering a diverse range of IP-based products and services. GLCloudConnect‘s unique consultative approach aims to provide service that is tailored for each individual customer, is competitively priced and offers the best value through a combination of service quality, range of plans, and service excellence. This represents a layer of value that goes beyond cloud services, and attests to the innovative culture of our organization. By partnering with GLCloudConnect, you can level the playing field to compete against the largest competitors, and to offer your customers innovative alternatives to the mainstream technology offerings. This is especially important for services where data sovereignty is of importance - GLCloudConnect is 100% Canadian-owned, and our data centre infrastructure is entirely located in Canada. Our partners find our customer-centric culture a real point of distinction, especially compared to foreign-based companies who only have minimal support presence in Canada. The human touch is one of our hallmarks, as we value each and every partner relationship, and know how important it is to be easy to do business with.

ABOUT GLCLOUDCONNECT

GLCloudConnect has evolved from being a provider of SIP Trunking Services, to becoming a full service telecom provider, with a cloud portfolio built around THREE distinct groups of applications: Communications, Outsourced Customer Care and Data Centre Hosting.

COMMUNICATIONS

Whether you require the flexibility and cost efficiencies of the Cloud for your telephony, contact center, outbound call handling capabilities, or for quality management, our solutions are scalable. We can tailor our services to meet your unique needs irrespective of deployment size, complexity and integration options to ensure successful and effortless customer interactions, whatever your budget. Our combined GLCCaaS, GLSIP and GLUCaaS services can be bundled together, or be separately consumed in whatever model makes sense for your business and your budget.

OUTSOURCED CUSTOMER CARE

GLCSR provides contact centre expertise in any language to deliver customer support anywhere in the world. We can scale as you need us to for both short and long term campaigns and programs. GLPD offers options to productively keep customers informed using proactive outbound and campaign management solutions. We deliver high performance solutions with extraordinary flexibility, letting you design your communications processes to further improve efficiencies.

DATA CENTRE HOSTING

Our data centre is equipped with best-of-breed infrastructure that includes environmental controls, fire suppression systems, redundant power sources, multifactor biometric access and 24/7 security. GL2Cloud offers an effective solution through our server virtualization and data centre hosting services, eliminating infrastructure and server sprawl, as well as high operating and maintenance costs.

KNOW US BETTER

With an unwavering commitment to fairness, simplicity and innovation, GLCloudConnect sets a new standard for customer experience and value.

Every day GLCloudConnect strives to understand, respect and prioritize our customers’ needs. We pride ourselves on our business integrity, innovation and service.

If we don’t earn your business, we don’t deserve it.
We are passionate about what we do.
We provide service that comes from the heart. Our people are positive, approachable, honest and authentic; we are deliberate about taking the time to cultivate strong client and partner relationships
We make things happen by developing new ways of making work easier. We strive to defy expectations through creative solutions.
We do what is right- what is good for the company can be good for both customers and employees.
We challenge the status quo by driving change in order to make a difference.
We play as a team and strive to consistently defy expectations through collaborations and teamwork with our customers and employees alike.
We give our all by being passionate and bringing high energy and intensity to our work.

Finally, we’re just getting started.

Headquartered in Markham, Ontario’s recognized technology hub, GLCloudConnect continues to forge new partnerships and bring innovative solutions to market. Our parent company, Group of Gold Line, is a true Canadian success story, and views the cloud as an untapped growth opportunity. Investments will continue to be made to expand our portfolio, and provide more resources to help our partners be successful. Are you ready to follow us into the cloud?