CCaaS
GLCCaaS is an IP-based contact centre suite that includes ACD, IVR, CTI, predictive dialing, call recording and a comprehensive set of administrative tools. An all-in-one cloud platform, GLCCaaS supports telephone, video, email, voicemail and web chat, enabling contact centres of any size to provide seamless customer acquisition, support and care. For many businesses, this will provide unprecedented opportunities to streamline operations, speed up implementation, and reduce integration, management and maintenance costs.

Customer experience management is handled in the contact centre, and has never been more important. The expectations and buying behaviours of today’s customers have changed, and the contact centre is the primary point of engagement between your company and your customers. A poor customer experience has a ripple effect that can quickly lead to weaker loyalty, lower sales, lost customers, fewer referrals, and damage to brand reputation.

As a cloud-based service, GLCCaaS provides attractive options for contact centre operations, and for organizations that until now faced significant cost and operational barriers to deploying robust contact centre solutions for their business. By migrating to the cloud, businesses can quickly raise their standard of service to keep pace with today’s challenging customer expectations. GLCCaaS provides an easy path for deployment, and as a SaaS-based model (Software as a Service), it’s an affordable option for any business to engage more effectively with their customers.

Benefits of GLCCaaS

  • Flexibility and agility
  • Scalability
  • Cloud financial benefits
  • Proven model

Benefits of moving the Contact Centre to the Cloud

On a broader scale, cloud-based contact centre platforms provide many distinct benefits for your business.

  • Reduce operational costs, both for acquisition and ongoing support
  • Enable a predictable operating cost model
  • Pay your way and consume as your needs require
  • Increased agility and flexibility
  • ‘Free Up’ IT resources for other needs and innovation initiatives
  • Scale more effectively, both for planned and ad hoc needs
  • Backup and disaster recovery in a cost-effective manner

GLCCaaS Eco-System – The Bigger Picture

What you can expect with GLCCaaS

Below are core business challenges that we have been addressing for our customers. We welcome the opportunity to discuss how we can do the same for your contact centre challenges.

  • Organizations need secure and flexible deployment options
  • Need higher service availability
  • Need simple access to enable remote working
  • Need readily available scalability during ‘spikes’
  • Can grow with business requirements
  • New era of ‘empowered and always-connected’ customers want a rich and consistent customer experience
  • Backup and disaster recovery in a cost-effective manner irrespective of communication channel

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