CLOUD COMMUNICATIONS

Businesses are increasingly migrating from physical bricks and mortar operations to virtual solutions built in the cloud.

Whether you require the flexibility and cost efficiencies of the cloud, for your telephony, contact center, outbound, call handling capabilities, or for quality management, our solutions are scalable in deployment, size, complexity and integration options to ensure successful and effortless customer interactions, whatever your budget.

Our combined GLIPPBX, GLCCaaS and GLSIP services can be bundled together or can be separately consumed in whatever model makes sense for your business and your budget.
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OUTSOURCED CUSTOMER CARE

Your customers are everywhere, and providing excellent multi-lingual 7x24 support is incredibly difficult. GLCSR provides you with fluent experts in any language quickly to deliver support anywhere in the world. We can scale as you need us to, for both short and long term campaigns and programs.

Contact centers can be an endless cycle of hiring, training, burnout, attrition, and more hiring. GLCSR provides trusted, educated, and experienced product experts so you can focus on your core business. We can also provide follow up outbound support as part of our GL Proactive Dialer service. Waiting for your customers to contact you is unproductive, unpredictable and creates issues with managing resources through peaks and valleys of traffic.

GLPD offers options to productively keep customers informed using proactive outbound and campaign management, which delivers high performance, extraordinary flexibility and lets you design your communications processes to improve efficiencies.
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DATA CENTRE HOSTING SERVICES

Our data centres utilize superior infrastructure that include environmental controls, fire suppression systems, redundant power sources, multifactor biometric access and 24/7 security.

GL2Cloud offers an effective solution through our server virtualization and data centre hosting services, thus eliminating infrastructure and server sprawl, as well as high operating and maintenance costs.

GL2Cloud products and services are provided by Group of Gold Line entities.
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