SIP
GLCSR call centre was established in 1997, and has grown over the years, adapting to meet the requirements of our customers. We are a 24/7 call centre servicing multiple languages for calls, emails, chat and Facebook requests. We provide customer service for a wide range of our own products, and for external companies. We take pride in our exceptional service levels, including answering 80% of calls within 20 seconds with a 90% call completion rate.
Our call centre model covers four basic moments of truth; Understand Me, Help Me, Care About Me, and Resolve Me.

Benefits of GLCSR

  • Cost Reduction
  • Flexibility and Scalability
  • Management Tools
  • Data Collection and Analysis
  • 24/7 Access

GLCSR – The Bigger Picture

What you can expect with GLCSR

  • Customer support provided in multiple languages.
  • Multiple onsite reps + unlimited number of “work from home” CSRs
  • Fully capable of integrating with external applications
  • Geo-redundant architecture, with data centres in Markham, ON, and Montreal QU
  • 24/7 Support
    • -     Incoming & outgoing calls, chat, email & social media

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Product sheet for full information