GL Proactive Dialer (GLPD) is a suite of automated outbound calling capabilities designed to meet the requirements of all your outbound campaigns - these include Preview Dialing, Progressive Dialing and Predictive Dialing, as well as IVR Dialing, Call Recording and Monitoring, and Real-Time and Historical Reporting. GLPD services have been extended to customers of varying sizes in Canada and the US. It is especially well-suited for smaller contact centres that do not currently have proactive dialer capability. The GLPD solution suite offers a full range of embedded features to enable you to optimize your valuable agent resources and maximize your return on investment.