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GL Proactive Dialer (GLPD) is a suite of automated outbound calling capabilities designed to meet the requirements of all your outbound campaigns - these include Preview Dialing, Progressive Dialing and Predictive Dialing, as well as IVR Dialing, Call Recording and Monitoring, and Real-Time and Historical Reporting. GLPD services have been extended to customers of varying sizes in Canada and the US. It is especially well-suited for smaller contact centres that do not currently have proactive dialer capability. The GLPD solution suite offers a full range of embedded features to enable you to optimize your valuable agent resources and maximize your return on investment.
Benefits of GLPD
No capex upgrades required
On-demand solution
Easy to launch campaigns any time or at any scale
Pay as you go hosted model
Any time availability
Latest outbound calling capabilities
GLPD – The Bigger Picture
What you can expect with GLPD
Full service/feature rich Automated Outbound Calling capability
Supports multi-language campaigns
Campaign management and list management functions
Specializing in Debt Collections & Recovery Software Solutions
Fully capable of integrating with external applications
Geo-redundant architecture, with data centres in Markham, ON, and Montreal QC
24/7 technical support staff availability
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Product sheet for full information
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